Rebuilt From the Ground Up: The New FormPiper

FormPiper's completely overhauled platform makes offering payment options easier for merchants, practices, and their customers. Here's what's changing.

Earlier this year, we gave our main dashboard a fresh look. That was just the beginning.

Today, we're rolling out something much bigger: a completely overhauled FormPiper platform, rebuilt from the ground up around the people who use it every day. That means merchants and practices, their teams, and the customers who apply for payment options.

We're migrating current customers to the new platform now, and the feedback so far has been fantastic. Here's a look at what's new and why it matters.

Want to hear it straight from our CEO? Watch Brad Parker walk through the new FormPiper.

A better experience on both sides of the counter

Every feature in the new FormPiper started with one question: does this make life easier for the merchant, the practice, or the customer?

For customers, that means a faster, simpler path to their payment options. Applying takes fewer steps, identity verification is quicker and more secure, and much of the information fills in automatically. There's no account to create before they get started, so nothing stands between a customer and an answer.

For your team, it means seeing every deal at a glance. Every form, every status, and every next step lives in one place, with clear flags on what needs attention. Less clicking around, more time with customers.

Contracts, without the portal-hopping

Anyone who has offered payment options knows the routine: the customer gets approved, and then your team logs into a separate portal to finish the contract. Then another portal for the next purchase option. Then another.

That's why we started rolling out full contract flows last year, so teams could complete contracts right inside FormPiper. The new FormPiper takes that further. We're adding new purchase option partners to full contract flows, and we've streamlined the ones already live: fewer steps, less switching between screens, and every action on a deal handled right from the applicant's record.

The customer picks the option that works for them, your team sends the contract, and the deal moves forward.

Our goal is simple: one platform, from the first form to the signed contract, for every purchase option you offer.

Connected to the tech you already use

Your team already has systems they rely on, and payment options should work alongside them, not compete for attention.

FormPiper connects with the technology merchants and practices use every day. Through our integration partners, teams can send a FormPiper form link straight from their point-of-sale system, digital vehicle inspection (DVI) platform, or practice management software, right in the flow of a conversation with the customer. Self-service kiosks give customers a way to start on their own.

And we're going further. We're now building FormPiper directly into point-of-sale systems, so payment options live right where the sale happens.

Early and often, made easier

We've said it before, and our top-performing merchants and purchase option partners say it too: introduce payment options early and often. Bring them into the consultation, the walkthrough, and the recommendation, before price becomes a barrier. At the very least, make sure every customer hears about them at checkout.

The new FormPiper makes that habit easier to keep. Customers can apply from a text or email, a QR code on a flyer or table tent, a link on your website, or a link sent from the systems your team already uses. Many can walk through your door with an approval already in hand.

One sentence. Every customer. Every time.

Know what's working

Offering payment options is only half the story. The other half is knowing what's actually driving results.

The new FormPiper gives merchants and practices sharper reporting on the numbers that matter: how many customers apply, how many get approved, and how many deals close. You can see which locations, team members, purchase options, and marketing channels are performing, and where there's room to grow.

When you know who your top performers are, you can turn what they do into your team's standard. Small gains in approvals and close rates add up fast.

What's next

We're moving current customers to the new FormPiper now. If you're a FormPiper merchant or practice, there's no need to wait: join the migration list to let us know you're interested, and your FormPiper representative will follow up. Step-by-step guides are waiting in The Nest.

If you're not using FormPiper yet, there's never been a better time to see it in action.

See the new FormPiper: schedule a demo