People love their pets, and that means the service relationships they build with their veterinary care providers are heavily based on trust. A consumer finance program is key to building that trust, and that means you need a strong one. Here are three keys to ensuring your veterinary finance program is a howling success.
Trust, Trust, Trust
For those who really love their pets, they are second only to their family members in terms of the care with which they treat them – and, in many cases, it’s nearly a tie! But you don’t have to be totally pet-crazy to want the best care for your animal companions. Nearly all pet owners expect a high level of care for their pets, and that means they need to trust your veterinary practice.
It cannot be overstated how important trust is for a vet, and that applies to the area of financing as well. You should be upfront with your financing options, offer them to every pet owner who walks in the door, and deliver on your customers’ expectations of an easy financing process by enhancing your financing program with FormPiper, a complete finance automation solution. These actions are key to building trust with your customers in the area of finance and beyond.
Making Things Easy
If someone is bringing their pet to your practice, there is a decent chance they are already having kind of a tough day. Make things easy on them by providing them with the payment flexibility only financing can provide. Then, if they do decide to finance, ensure that the application process is extra smooth with FormPiper.
Your customers will appreciate having the option, if nothing else. In many cases, veterinary care is an unexpected expense, which makes finance invaluable for the people you serve.
Getting Everyone On Board
Using FormPiper to level up your consumer finance program isn’t just about helping boost your revenue and create happier customers (though it certainly can help with that!). It’s also about getting your entire team onboard.
If the streamlined application process – which eliminates duplicate data entry when submitting customer applications to multiple lenders – isn’t enough to sell your team on your new-and-improved consumer finance program, then perhaps the convenient managed or self-managed services, easy-to-use reporting dashboard and extensive lender network will do the trick.
With your whole practice on board, you’ll find yourself providing more much-needed veterinary services to more customers and their pets, and creating repeat customers who see your practice not only as a service provider, but as a partner in their pet’s health care, who they can trust and rely on. And ultimately, that distinction makes all the difference.
To gain comprehensive insights into FormPiper's financing platform tailored for veterinary practices, we invite you to schedule a demo. Our team is adept at collaborating with your existing array of lenders or introducing you to our esteemed partners, providing a diverse range of options suitable for pet parents across various credit scores. This program particularly excels in facilitating financing for significant procedures, such as dental work and surgeries. Additionally, we offer a dedicated program for Wellness Plans.
