What a year it’s been! Across the FormPiper blog, you’ll see articles covering many different facets of retail finance and consumer finance automation. From revenue boosters to retail finance advice, FormPiper has delivered insights for businesses offering financing in a variety of verticals throughout 2023.
But beyond helpful tips and financing knowledge to help you better serve your customers, FormPiper has delivered for our customers as well. In this article, we’ll cover two examples of customers who had consumer finance automation needs that FormPiper stepped in and resolved.
Let’s start with a look at The Puppy Store & Cedar Pet Supply. David Salinas’ chain of pet stores is based in Nevada and Utah, and Richard Pena serves as their Vice President of Operations. Richard had a problem with the outdated application process leveraged at his stores’ as part of their consumer finance program.
“You had to manually input each one,” says Richard. “If there were five finance companies, for example, you had to sit there and fill out applications for each one of them, which was time consuming.”
It put a damper on the overall finance program, to say the least. Fortunately, owner David Salinas found out about FormPiper, which enabled Richard to take advantage of all that our complete consumer finance automation solution has to offer.
Just how big of a change was it?
“It’s like night and day,” says Richard. “I mean, you fill out one application and from there, you're able to apply to various companies or as many companies as needed. (…) You don't have to spend the next five minutes applying on a different application. You’re just all done, ready to go – kind of a one-stop-shop."
Raja Iqbal of Glitz and Glam Fine Jewelry in Odessa, Texas, had a similarly wonderful experience with FormPiper – one similarly spurred on by a difficult finance application experience.
“When we put in an application,” says Raja, “sometimes it would get it accepted. And sometimes we did get denied. (...) I was thinking, ‘what's going on, why?’ (...) Because a lot of times when we did an application and a customer got denied, we were disappointed as much as the customer was disappointed.”
For Raja, consumer finance before FormPiper wasn’t exactly sterling.
“Before I found FormPiper,” says Raja, “I was getting 30 percent of applications approved, out of which probably 20 percent would finalize and maybe 4 percent would say no, they’re not interested. After going with FormPiper, the result became a 90 to 95 percent approval rate and then an 85 to 90 percent success rate.”
As you can see, from both Raja and Richard’s testimonials, FormPiper is more than just a supplement to an existing consumer finance program; it’s a transformative tool that helps retail businesses make the most of their financing offerings, boost their revenue. and leave customers feeling satisfied.
To sum it all up, we’ll leave you with these last words from Raja Iqbal – a FormPiper customer who saw for himself just how helpful this solution can be.
“When I started using FormPiper,” says Raja. “It was a game changer for me. Number one, the guys were very friendly; they trained me very well. And it was pretty much self-explanatory. It was something really big that you don’t need to be a rocket scientist to learn it.”
Want to experience the FormPiper difference like Raja and Richard? Schedule a demo today!
