Ahead of the Curve: Why the Right Technology Can Set Your Retail Business Apart
When we hear the phrase ‘ahead of the curve,’ it’s all too easy to imagine futuristic technology and laboratory experiments in pursuit of the next big innovation. But in reality, advancement in technology is often gradual, and big, game-changing milestones are the result of previous technologies coming together in a new and exciting way. For an example of this, you need look no further than your smartphone; in it, you have a telephone, a typewriter, a record player, a map, a clock, and much, much more.
The iterative on-boarding of existing processes and technologies into new contexts is at the heart of modern innovation, and that applies as surely in the retail space as it does in Silicon Valley. Retail business owners are forever looking for ways to gain an advantage over their competitors by taking that next gradual step forward in terms of the tools and technologies they use. Unfortunately, that likely applies to your competition as well.
To keep up with the competition, you’re going to need to keep your mind open to new ideas and be willing to look at old processes in a new light. A great example of this is in the area of consumer financing. The old consumer finance process is slow, arduous, and more than a little irritating for the time-conscious customer – not to mention your own employees. But a modern customer financing automation solution like FormPiper flips that formula on its head. By way of example, here are a few instances where that’s the case.
Up-to-Date Security and Compliance
Data security is top of mind for consumers today, and that’s a fact that cuts clean across several retail spheres. To ensure your customers’ peace of mind and avoid security breakdowns, you need a consumer financing automation solution that adheres to critical security protocols.
FormPiper delivers on this front through User Verification, PCI Compliance, HIPAA Compliance and CCPA Compliance. Simply put, when you use FormPiper, you can rest assured that your customer and business data will remain safe and secure.
In our fast-paced world, a speedy financing application process is vital. FormPiper helps move applications along by eliminating duplicate data entry when transmitting applications to multiple lenders. Furthermore, FormPiper offers managed services for those retailers looking for a little additional assistance, to move things along even faster.
FormPiper also speeds things up on the back end when it comes to your reporting. Traditional, manual reporting would require you to collect your own data and compile your own reports on the performance of your customer financing program. But when you use FormPiper, you don’t have to worry about all that; your data will be conveniently collected and presented to you in a single, easy-to-use dashboard, so that all of the vital information you need to make on-the-fly adjustments to your finance program is right at your fingertips.
A True Customer-First Mentality
Not all innovations have to do with the physical tools or software we use. A major part of innovating is being willing to look at a familiar situation from a new perspective. That applies to today’s customer experience. What customers want, expect, and, honestly, deserve, is changing. They have many options available across various industries, and a lot of smart tools available to help them choose from those options.
With that in mind, it is essential for you to ensure the best possible customer experience with your consumer finance program. FormPiper helps you do that starting with the very beginning of the application process. With FormPiper, your customers will be able to fill out an online application either at your store or from home from any device. The application can even be texted to your customer, and integrated into billing.
It’s one more example of how FormPiper uses the latest technology to help you serve your customers effectively. And when you focus entirely on the customer and meeting their needs, you’ll find yourself surpassing the competition more often than not.